Chiswick's Hedone In Row With BT Over Landline
Michelin-starred restaurant says faulty phone cost it bookings
Chiswick restaurant Hedone which features in the Top 100 Restaurants of the World, is taking action against BT for loss of business over a faulty phone.
The restaurant, which has a Michelin Star and opened two years ago, claims that bungling by the telephone company led to loss of revenue because customers could not get through to make bookings.
They are seeking £10,000 in compensation from BT after being left without a fully operating landline for nearly three weeks.
Hedone was forced to use temporary numbers which it says left it without a reservation line. And the restaurant still ended up with the same phone system because, it claims, BT levied an upgrade charge of £1,400 to the price originally quoted.
July 5, 2013