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Hounslow Council are claiming that most people eligible for exemption from the recently imposed restrictions on Staveley Road have already had it granted.

In a statement a figure of 1,600 residents is given for the number who have successfully registered with only a ‘small number’ not having received confirmation of their exemption. Last week applicants were being told it could take up to 10 days for their application to be processed.

Some residents have said that they have received a simple confirmation email which does not contain the registration of the vehicle applied for and they are concerned they would not be able to successfully appeal a PCN if an error has been made.

All residents and businesses within the ‘Fauconberg Road’ and the ‘Grove Park residents’ CPZ controlled parking zones (CPZ) are eligible for exemption as well as all residents living on the roads east of the A316, between and including Boston Gardens to the north, and Riverside Drive (to the south). This includes Staveley Road allotment holders and residents of St Mary’s Convent Nursing Home.

A number of other groups qualify for exemption including health workers and ‘disability carers’. Residents have reported that applications for exemptions by family members caring for elderly residents within the Grove Park area have been declined and it is understood that only vehicles belonging to registered carers are being successful in their applications.

Visitors, taxis and delivery drivers are bit exempt and any of them needing to access the Grove Park area from the A316 will now need to drive up to the A4 and travel west to Sutton Court Road before doubling back.

The traffic order for the new restrictions on Staveley Road and Burlington Lane, which also include a change in the times restrictions on Hartington Road apply, came into force on Monday 24 January. There will be a two week period in which Penalty Charge Notices (PCNs) will not be issued and warning letters sent out instead.

Hounslow Council Cabinet Member for Transport, Councillor Hanif Khan, said, “As already stated we engaged, informed, and consulted widely with local residents and stakeholders in advance of the changes. For example, we have written to residents on three separate occasion from November last year; most recently on 18 January, and promoted the extensive amount of information on our website.

“Over 1,600 residents have already successfully registered for exemption. We are aware that a small number of successful registrants have not received confirmation of their exemption status and we are now notifying these people. Restrictions on Staveley Road take effect on 24 January, however the first two weeks of the scheme’s operation will serve as a grace period and warning notices, rather than penalty charges being issued.

“I would request that residents who have specific concerns around their exemption status, contact the Council for advice immediately, and we will provide full support and guidance on the eligibility and application process.”

A statement by the Park Road Neighbours group quotes a local resident as saying, “It is quite clear that the Council have run a chaotic process, and given the lack of public trust in the Council throughout this process, it is sadly true that residents cannot have confidence that the Council have properly registered their vehicle(s).

"People receiving PCNs is generally distressing, particularly when you believe that you have an exemption. If the Council scheme is not robust they could issue lots of PCNs that residents would have to challenge or ignore, it would be legitimate to ask the Council to pay residents costs to deal with the matter.

"The Council should abandon their plan, they should work with the residents groups who have better solutions, that will not cause the distress and misery that the Council are subjecting Chiswick residents to."

The Staveley Road restrictions have been introduced as part of the council’s Streetspace programme. It is being implemented as a trial measure using Experimental Traffic Management Orders (ETMOs) which means that feedback will be collected as the trial proceeds.

The new link for applying for an exemption if you haven't already done so is here.

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January 30, 2022

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